Privacy Policy
Last updated: November 2026
Manova Health Connect ("Manova", "we") respects your privacy. This policy explains what personal data we collect through manovahealthconnect.com, why, and the choices you have. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and, where applicable, the EU/Irish General Data Protection Regulation (GDPR).
1. Information we collect
- Account details: name, email, mobile number and a securely hashed password.
- Health profile (optional): date of birth, gender, blood group, height, weight, allergies, conditions, medications, past surgeries, insurance details, ABHA ID, emergency contacts and family members you choose to add.
- Requests: the information you enter when booking OPD, home care, diagnostics, blood, admission, second opinions, cost estimates or scheme help, and messages sent through our contact and hospital-registration forms.
- Technical data: a session cookie needed to keep you signed in, and a one-way hashed IP address used only to prevent spam and abuse.
2. How we use it
We use your information only to coordinate the care you ask for: contacting you, liaising with the hospitals, doctors, labs, blood banks and home-care providers relevant to your request, sending status updates, and keeping our service secure. We do not sell your data and we do not use it for third-party advertising.
3. Legal basis & consent
Health information is sensitive. We process it on the basis of your explicit consent, given when you create an account or submit a request. You can withdraw consent at any time by deleting your account or contacting us.
4. Sharing
We share only the details needed for a specific request with the care provider handling it. We may disclose information if required by law, or to protect someone's life in an emergency.
5. Data security
All pages are served over an encrypted (HTTPS) connection. Passwords are stored using strong one-way hashing. Stored data is kept in a location that is not publicly accessible, and access is limited to authorised Manova staff.
6. Retention
We keep account data while your account is active. Request records are kept for as long as needed to provide the service and meet legal obligations, after which they are deleted or anonymised.
7. Your rights
You may access, correct, download or delete your data. Signed-in patients can do this directly from Settings & privacy in their dashboard. You may also email info@manovahealthconnect.com. If you are unhappy with how we handle your data, you may complain to the relevant data-protection authority.
8. Children
Accounts are for adults aged 18 and over. Parents or guardians may add children as family members and request care on their behalf.
9. Contact
Manova Health Connect · info@manovahealthconnect.com